1. Who we are
Novai Labs LLC, registered in the State of Wyoming, United States, is responsible for the personal data collected through novailabs.online. Contact: support@novailabs.online.
2. Data we collect
• Identification and contact data: name, email address and phone number (for example, for WhatsApp delivery).
• Content you send us for personalized products: photos, names, stories, dedications or other information.
• Payment data: payments are handled by third-party payment processors. We receive only limited information such as the transaction status, amount and the last digits of the card; we never store full card numbers.
• Technical data: IP address, browser type and basic usage information collected through cookies.
3. How we use your data
• To process your order and deliver your product.
• To create personalized products using the content you send.
• To respond to your questions and provide customer support.
• To process refunds and comply with legal and accounting obligations.
• To maintain the security and proper operation of the website.
4. We do not sell your data
We do not sell, rent or trade your personal data to third parties. We share data only with service providers who help us operate (such as payment processors, email and hosting providers), solely to provide our services, or when required by law.
5. Retention
We keep your data only as long as necessary for the purposes described or as required by law. Photos and content sent for personalized products are deleted within a reasonable time after delivery, unless you ask us to keep them.
6. Cookies
We use essential cookies and similar technologies to make the website work, remember your language preference and understand basic usage. You can disable cookies in your browser settings; some features may not work properly.
7. Your rights
You may request access to, correction of, or deletion of your personal data, object to or restrict its use, and request a copy of your data. To exercise these rights, email support@novailabs.online from the address associated with your purchase. We will respond within 30 days.
8. Security
We apply reasonable technical and organizational measures to protect your data. No method of transmission over the internet is 100% secure.
9. International transfers
Your data may be processed in the United States and other countries where our service providers operate.
10. Children
Our products are not directed at children under 13, and we do not knowingly collect their data.
11. Changes and contact
We may update this policy; the new version will be posted here with its date. Questions: Novai Labs LLC · 5830 E 2nd St, Ste 7000 #39960, Casper, WY 82609, United States · support@novailabs.online. This policy is governed by the laws of the State of Wyoming, United States.