1. 7-day guarantee
Novai Labs LLC offers a 7-day guarantee on purchases. You may request a refund within 7 calendar days from the date of purchase.
2. How to request a refund
Send an email to support@novailabs.online within the 7-day period including: your full name, the email used for the purchase, the product purchased, and your proof of purchase (receipt or transaction ID). A brief reason helps us improve, but is optional.
3. Processing time
Once approved, the refund is issued to the same payment method used for the purchase. Funds usually appear within 5–10 business days, depending on your bank or card issuer.
4. Personalized products
Personalized products (such as custom images and songs) are created specifically for you. Once delivered, they can only be refunded if there was an error in the delivery—for example, a file that does not match your order, is incomplete, or cannot be opened. In that case, we will first offer to correct it; if we cannot, we will issue a refund.
If you request a refund for a personalized product before we begin working on it, it will be refunded in full.
5. Duplicate charges
If you were charged more than once for the same order, contact us and we will refund the duplicate charge.
6. After a refund
Once a refund is issued, your license to use the product ends and access may be revoked.
7. Contact
Novai Labs LLC · 5830 E 2nd St, Ste 7000 #39960, Casper, WY 82609, United States · support@novailabs.online. This policy is governed by the laws of the State of Wyoming, United States.