1. Agreement
These Terms of Service ("Terms") govern your use of novailabs.online and the purchase of any product or service offered by Novai Labs LLC ("Novai Labs", "we", "us"), a limited liability company registered in the State of Wyoming, United States. By using this website or making a purchase, you agree to these Terms.
2. Description of the service
Novai Labs creates and sells educational digital products (such as digital cookbooks and guides), training programs, and personalized digital services (such as custom images and songs created to order from information provided by the customer). All products are delivered digitally; no physical goods are shipped.
3. Personal use license
When you purchase a product, we grant you a limited, non-exclusive, non-transferable license to use it for personal, non-commercial purposes. You may not resell, redistribute, share publicly, sublicense or reproduce our products, in whole or in part, without our prior written consent.
Personalized products are created for your personal use. You may share them privately (for example, with family and friends) but may not use them for commercial purposes unless agreed in writing.
4. Prices and payments
All prices are listed in United States dollars (USD). Payments are processed by third-party payment processors. Novai Labs does not store your full card details. Your bank may apply currency conversion or international transaction fees, which are your responsibility.
We may change prices at any time; changes do not affect orders already paid.
5. Digital delivery
Downloadable products and training programs are delivered immediately after payment by email. Personalized products are delivered by email or WhatsApp within 24–48 hours after we receive your payment and the information needed to create them.
You are responsible for providing a correct email address or phone number. If you do not receive your order within the stated time, please contact support@novailabs.online.
6. Customer content
For personalized products, you may send us photos, names, stories or other information. You confirm that you have the right to share this content and grant us permission to use it solely to create and deliver your order.
7. Intellectual property
All content on this website and in our products—including texts, designs, images, audio, videos, logos and brand names (Novai Labs, Momentos Mágicos, YourDreamSong, Cookzy and Método NOVAI)—is the property of Novai Labs LLC or its licensors and is protected by intellectual property laws.
8. No guaranteed results
Our educational products and training programs are provided for informational and educational purposes. We do not promise or guarantee any income, earnings or specific results. Outcomes depend on each person's effort, circumstances and other factors outside our control.
9. Refunds
Refunds are governed by our Refund Policy, which forms part of these Terms.
10. Limitation of liability
Our products are provided "as is". To the maximum extent permitted by law, Novai Labs LLC shall not be liable for any indirect, incidental, special or consequential damages arising from the use of our website or products. Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.
11. Governing law
These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law principles. Any dispute shall be submitted to the competent courts of the State of Wyoming.
12. Changes
We may update these Terms from time to time. The updated version will be posted on this page with a new "last updated" date.
13. Contact
Novai Labs LLC · 5830 E 2nd St, Ste 7000 #39960, Casper, WY 82609, United States · support@novailabs.online